Refund & Cancellation Policy

1. Review before enrollment

Checkout displays the U.S. dollar price, monthly or annual interval, plan allowances, trial or promotional terms and applicable charges before payment authorization. Annual billing charges for the full year. A saved preference or ordinary account signup is not authorization for recurring charges. Keep your checkout confirmation and account details.

2. Standard trials and automatic renewal

The standard trial lasts 10 days and requires a card. No subscription fee is charged when it starts. Unless canceled before the first scheduled charge displayed at checkout, the selected monthly or annual plan is charged automatically and renews at that interval until you cancel. The scheduled date shown in checkout and Billing controls the first charge. We will provide legally required renewal, trial, annual and fee-change notices and obtain any required consent.

3. How to cancel online

The workspace owner can open organization Billing and select Cancel renewal. Cancel before the displayed trial end or next renewal to avoid that charge, and retain the resulting confirmation. You do not have to telephone us or discuss a retention offer.

If you cannot sign in or the control does not work, email info@clubnest.tech with “Cancel subscription,” your account email and organization name. We may verify authority without requiring payment-card details. A request received before the charge deadline is timely even if our processing finishes later. Contact us if a charge occurs after an effective cancellation.

Cancellation ordinarily preserves paid access until the paid term ends and stops subsequent renewal. It does not automatically delete workspace data, your login or an organization’s separate membership. Logging out, deleting a browser app, stopping use or requesting record deletion does not confirm that billing has ended.

4. Refunds and billing errors

Except where law, an order or a promotion requires otherwise, paid fees are non-refundable and we do not prorate unused subscription time. Contact us about duplicate, incorrect or unauthorized charges. We will investigate and correct confirmed billing errors; this request process does not limit payment-provider disputes or statutory deadlines.

If ClubNest ends your paid service for convenience or discontinues it without your breach, unused prepaid subscription fees for the terminated service will be refunded. Other refunds or credits may be offered at our discretion without establishing an obligation for future purchases. Approved refunds are returned through the original payment method when feasible; provider processing time can vary.

5. Coupons and promotions

The terms shown when a coupon is verified control its duration, allowances and card requirement. Current fixed-period free-access coupons do not authorize automatic paid renewal, even when a card is required for verification and storage. Continuing after the free period requires an explicit paid-plan enrollment. A coupon cannot be assumed valid until verified. Standard trial terms do not override a disclosed fixed-period promotion.

6. Changes, taxes and payment failure

Review the effective date and price before authorizing a plan change or restart; it may not create a new free trial. New purchases, add-ons and services require disclosed pricing. Future price changes require applicable notice and consent; they do not alter a prepaid period retroactively.

Applicable taxes and separate payment-provider fees may apply as disclosed. If payment fails, the provider may retry and ClubNest may send notices. The current failed-payment grace period is 24 hours before paid access may be restricted, subject to applicable notice requirements and law. A failed payment is not cancellation and does not erase an amount lawfully due.

7. Organization charges

For dues, donations, tickets, programs or other purchases from an organization, contact that organization about fulfillment, cancellation or refunds. Its disclosed policy and applicable law govern. Square or PayPal may process the payment under its own terms. Editing a ClubNest invoice or recording a manual payment correction does not itself return money. ClubNest subscription cancellation does not cancel the organization’s memberships or third-party services.

8. Rights that remain available

No provision waives non-waivable cancellation, refund, warranty or other consumer rights in your state. Where this policy conflicts with a mandatory right, that right controls. Contact info@clubnest.tech for billing assistance; a ClubNest account is not required to submit a request.